If you are not satisfied with a product or with our service, email info@novateamstudios.click. We acknowledge every complaint within 2 business days and aim to resolve it within 14 days.
1. How to submit a complaint. Include in your email:
2. Damaged or wrong deliveries. If a parcel arrives visibly damaged, or you receive the wrong product, please contact us as soon as possible, ideally within 7 days of delivery, so we can also file a claim with the carrier. Reporting late does not remove your legal rights.
3. How we handle it. We review your complaint and the evidence provided, may ask for further information, and then propose a solution in writing. Defective products are handled under the Warranty and Replacement section.
4. Amicable resolution. We always try to resolve disputes amicably and directly with you first.
5. Alternative dispute resolution. If you are a consumer and we cannot reach an agreement, you may contact a consumer protection authority or an alternative dispute resolution (ADR) body in your country. EU consumers can also seek help from the European Consumer Centres Network (ECC-Net). We are not obliged to, but may agree to, take part in an ADR procedure.
6. Courts and applicable law. These terms are governed by the laws of the State of Wyoming, United States. Consumers residing in the European Union or elsewhere keep the protection of the mandatory laws of their country and may bring proceedings before the courts of their place of residence.